How do I get assistance during the conference?
Please contact the Delegate Connect support team with any questions, concerns or requests for assistance during the conference. The help desk will be staffed 24/7 during the main conference. Please use the ‘Contact Us’ menu item to get technical support and accessibility help. For accessibility help do not use the chat bubble as it is not completely keyboard accessible.
ACCAN can be contacted during the conference on 02 9288 4000 or events@accan.org.au.
The help desk can provide direct links to any session or page and offer navigation tips. It can also help you browse the program and choose which sessions to attend.
Accessibility FAQs
ACCAN will endeavour to ensure that all content uploaded to the Delegate Connect platform is accessible. We strongly encourage our Sponsors and Exhibitors to provide accessible materials although ACCAN takes no responsibility for the accessibility of third-party materials. Please speak directly to our Sponsors or Exhibitors if you require accessible formats of their materials.
ACCAN intends for any pre-recorded videos to contain captions, we will provide closed captions on the day if this is not the case. We expect pre-recorded videos will be interpreted into Auslan live on the day although we are working towards pre-recorded Auslan, inset into video, for some items. If you come across any pdf that is not accessible, the accessibility help desk can provide an accessible version upon request.
Closed captions and Auslan
All live sessions will have closed captions and Auslan. A URL will be provided to delegates who nominate the need for captions to view the captions in another website if preferred.
ACCAN recommends using the Closed Captions provided although some other options for automated captions are:
- If you are using Google Chrome, you can turn on the browser’s captioning feature.
- You can use speech-to-text applications like Otter.ai (iOS and Android) and LiveTranscribe (Android and iOS) to pick up live streaming audio.
A copy of the closed caption transcripts and videos containing Auslan will be made available on-demand after the conference.
Using Delegate Connect with a screen reader
ACCAN has conducted screen reader (SR) testing on the Delegate Connect platform; we do not believe there are any impediments for SR users to take part in ACCANect 2021. We recommend;
- using a desktop/laptop computer rather than a mobile device to access full functionality.
- SR users should arrive early to familiarise themselves with the platform
- If you prefer, prepare a list of sessions you are interested in attending and share it with Delegate Connect via the 'Contact Us' page as they can provide direct links to the sessions you wish to attend.
- For more detailed guidance please refer to our NVDA screen reader user's guide to ACCANect 2022.
Accessing ACCANect 2022 with browser magnification
The conference site can be magnified up to 200% and beyond. At larger magnification, the site will switch into a mobile layout. If you are on a desktop, we recommend staying with the desktop layout. It affords much more real estate for the main content, and allows access to more functionality (including your profile).
Be aware that the navigation menus open automatically when you hover over them but do not close automatically when you move away. Sometimes even when you navigate to a new page, a menu remains open. When a menu is open, the main content of the page is grayed out. You can close the submenus by clicking in the gray area.
On Firefox, magnification works better when the ‘Zoom text only’ feature is turned off.
Accessing ACCANect 2022 using keyboard navigation
If you don’t use a pointing device, but do use the visual display, we recommend the desktop layout. Although the site does not always use standard keyboard navigation patterns, the functions are keyboard accessible.
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Desktop layout
- Skip navigation: The first tab stop on each page is a ‘Skip to main content’ link that bypasses the top and left navigation menus and allows efficient access to the main content of each page.
- Navigating the menus: Many of the navigation menu items have sub-menus that open automatically when the item receives keyboard focus. When tabbing forwards, the tab chain includes all items in the sub-menu, but when tabbing backwards, only the top level menu items are included. The most efficient way to keyboard navigate the menus is to jump to the main content, tab backwards to the menu item you want, then tab forwards through the sub-items.
- Closing sub-menus: The sub-menus cannot be closed using ‘Escape’, and some include a large number of options (especially the theme type and program options.) To back out of one of these menus, you could reload the page, navigate backwards past the items with sub-menus, or jump the keyboard focus back to the start of the page, follow the ‘Skip to main content link’, then press ‘tab’ again to start navigating within the main content. This will close any open sub-menus.
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Technical support: The pink bubble for requesting technical support is not keyboard accessible. Instead, use the ‘Contact Us’ menu item to get technical support, or contact the accessibility help desk.
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Mobile layout
- Hamburger menu: In the mobile layout, all menus are collapsed into a single hamburger menu. The menu opens automatically when it receives keyboard focus. Use the ‘tab’ key to navigate within the menu, and ‘enter’ to open and close the submenus. The ‘X’ to close the hamburger menu is not keyboard accessible. The menu will close when you navigate to a new page. To close the menu without making a selection, navigate back to the top of the page, follow the ‘Skip to main content’ link, then press tab. The hamburger menu will close as you start to navigate within the main content of the page.
- Skip navigation: The ‘Skip to main content’ link bypasses the hamburger menu and allows efficient access to the main content of the page.
- Technical support: The pink bubble for requesting technical support is not keyboard accessible. Instead, use the ‘Contact Us’ menu item to get technical support, or contact the accessibility help desk.