Brigette Rose is a Senior Policy Officer at Consumer Action Law Centre. She joined Consumer Action in 2019 with more than eight years of health policy experience. At Consumer Action, she works to ensure the telecommunications, motor vehicle and banking sectors treat people experiencing vulnerability fairly. As part of her role, she works directly with financial counsellors, lawyers and other consumer organisations to understand issues that affect people every day, in order to advocate for effective regulation and dispute resolution when things go wrong. She also represents Consumer Action on both the Telecommunications Industry Ombudsman Consumer Panel and the Australian Communications and Media Authority Consumer Consultative Forum.